Effective Date: 30/01/2026
This Shipping Policy applies to all orders placed through:
Website: GartenJardin.com
Company Name: International Systems & Equipment Ltd
Registered Address: Cabra Business Park, Thurles, Co. Tipperary, E41 WY66, Ireland
Email: hello@gartenjardin.com
We specialise in the supply of garden machinery parts and accessories across Europe.
1. Countries We Deliver To
We currently ship to the following countries:
France, Germany, Belgium, Spain, Italy, Netherlands, Sweden, Norway, Finland, Denmark, Portugal, Switzerland, Poland, Czech Republic, United Kingdom, Canada, United States.
We reserve the right to restrict delivery to certain regions or remote areas depending on courier limitations.
2. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination country
- Package size and weight
- Item type and handling requirements
All shipping charges must be paid in full before orders are dispatched.
3. Free Shipping Offer
We offer Free Standard Shipping on orders over €200.
Important Exclusions
Free shipping does not apply to:
- Deck Shells
- Any oversized or heavy items requiring special courier handling
Deck Shells are excluded due to their size and weight and will always incur additional delivery charges regardless of order value.
GartenJardin.com reserves the right to determine whether an item qualifies for free shipping.
4. Order Processing Time
Orders are typically processed within 1–10 business days (5-15 business days for North America) (Monday to Friday, excluding public holidays).
Processing times may be longer during:
- Peak seasonal periods
- Supplier delays
- Inventory verification requirements
Submitting an order does not guarantee immediate dispatch.
5. Estimated Delivery Times
Delivery times depend on the destination:
- EU Countries: 1–10 business days
- UK, Norway, Switzerland: 1–10 business days (customs may apply)
- Canada, US: 5-15 business days (customs may apply)
Delivery times are estimates only and not guaranteed.
GartenJardin.com is not responsible for courier delays outside our control.
6. Oversized and Heavy Goods
Certain parts, including Deck Shells, may require:
- Freight delivery
- Special packaging
- Additional handling surcharges
Customers will be notified of any extra delivery costs before dispatch.
Orders containing oversized goods may be subject to extended delivery schedules.
7. Customs, Duties & Import Taxes
For deliveries outside the European Union (including the UK, Norway, Switzerland):
- Customs duties, VAT, or import fees may apply
- These charges are the sole responsibility of the customer
- GartenJardin.com cannot predict or cover these costs
Refusal to pay customs charges may result in:
- Parcel return
- Refund reduction
- Additional handling fees charged to the customer
8. Delivery Responsibility
Customers must ensure that:
- Delivery address details are accurate
- Someone is available to receive the order where required
GartenJardin.com is not liable for:
- Incorrect addresses provided by customers
- Failed deliveries due to absence
- Parcels left in “safe places” by courier instructions
Re-delivery costs will be charged to the customer.
9. Damaged or Missing Shipments
All deliveries must be inspected immediately upon arrival.
If goods arrive damaged or incomplete:
- Customers must notify us within 48 hours of delivery
- Photographic evidence may be required
- Claims made after 48 hours may not be accepted
We reserve the right to investigate with the courier before offering replacements or refunds.
10. Lost Parcels
If a parcel is confirmed lost by the courier:
- We may offer a replacement or refund at our discretion
- Refunds are not issued until courier investigations are complete
GartenJardin.com is not responsible for delays caused by courier claim procedures.
11. Contact Information
For shipping enquiries, contact:
GartenJardin.com
International Systems & Equipment Ltd
Cabra Business Park
Thurles, Co. Tipperary
E41 WY66, Ireland
📩 Email: hello@gartenjardin.com