Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery times within Europe are 1–10 business days with standard shipping.
You can create an account on My Account Page for free!
You can request a shipping address change within 12 hours of placing your order. Unfortunately, once the order has been dispatched, changes can no longer be made.
Order tracking is available through our Track My Order page.
At no time do we store, process, or retain customers’ credit card details.
Retail prices are uniform, with applicable taxes calculated according to the customer’s shipping address. All listed prices are inclusive of taxes.
Please visit our Shipping Policy page to see the list of countries we ship to.
Depending on the size and quantity of the items in your order, we may ship them in separate boxes.
If you need to swap an item
Returns and Exchanges
You can have a look at our refund and return policy at Refund & Returns Policy page.
If you receive an incorrect item, we will arrange a free return and issue a full refund.
If your order arrives damaged, we will arrange a free return and dispatch a replacement item at no additional cost.
All returns should be sent to the following address:
Cabra Business Park, Commons, Thurles, Co. Tipperary, E41 WY66.
Customers may contact us by email or WhatsApp using the contact information provided on our website.
Please contact us within 12 hours of placing your order so we can update your shipping address before dispatch.
Yes, you may make changes to your order before it is dispatched. Orders are typically dispatched within 12 to 48 hours.
In this case, please contact us and we will provide detailed information on whether the item you wish to order can be supplied.